But current response solutions are not designed to manage the trillions of person-to-person business emails that are exchanged, many of which end up in anonymous inboxes, such as info@bigco.com. The result: Huge backlogs of unanswered or lost inquiries, missed service levels, escalating costs, overwhelmed support staff and disgruntled customers.

Improve your customer’s experience, become more efficient, and gain additional visibility and control over your communications response system, through Automated Intelligent Interaction Management (AiiM).

Irrelevant of industry or size, your enterprise needs to receive the communication; interpret it, sort it, route it to the most qualified agents/experts and issue a timely, intelligent and personable response. Moreover, you need to track, manage, control the process, and retain all customer interaction-related histories. All of these steps need to be done as per your enterprise’s evolving business processes and procedures, in order to stay compliant with both company rules and external regulations such as Sarbanes-Oxley or the Financial Services Act.

MailMinder

First developed in 1999 at the world-renowned German Research Center for Artificial Intelligence (DFKI), MailMinder is the only self-learning multichannel response management system. MailMinder’s revolutionary technology streamlines your response to high volumes of incoming messages by classifying, clustering, and searching unstructured text, interpreting messages with unprecedented accuracy, thanks to our patented Advanced Pattern Recognition (APR).

With self-learning MailMinder in your response system, your system can:

Reduce Optional Costs

Automate up to 100% of the handling of all incoming communications

Increase agent productivity

Increase response consistency and employee satisfaction

Enforces your policies, procedures, and guidelines

Intuitive workflow engine precisely models your business processes

Increase Service Levels

Respond faster and more accurately

Automated responses are highly personable and accurate

Effectively manage constantly growing mail volume

Respond across channels

Increase Control and Manageability

Mine the intelligence residing in your unstructured communications data

Gateway between unstructured data and business intelligence (BI) tools

Analyse and enhance performance with comprehensive reporting tools

Support multiple departments/business with multi-tenancy

Integrates easily with CRM, Customer Service Logs, ERP, and other databases

MailMinder. The foundation of the semantic enterprise.