Case Studies
In the past few years the Living-e AG (formerly Xtramind) have delivered many innovative and interesting projects.. Together with our customers, we have documented some of these projects, describing the scope and type of our customer¹s challenge and how we, at Living-e, solved those challenges with our solutions.
1&1 Internet AG
Vertical: Internet Service Provider
Half the Processing Time Double The Productivity: Customer Comminication with MailMinder
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Blaupunkt
Vertical: Electronics
Always ready to receive: Quick Responses to Customer E-Mails at the Blaupunkt Service Centre
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Bonprix
Vertical: Retail
Never out of Fashion: A 20 Percent Productivity Increase at the Service Centre
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CosmosDirekt
Vertical: Insurance
Professional E-Mail-Management Reduces Costs and Increases Service Quality in Customer Dialogue at CosmosDirekt
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Deutsche Bahn Dialog Telefonservice GmbH
Vertical: Transportation & Travel
Laying Tracks for the Future: Greater Customer Satisfaction Using Intelligent E-Mail Management
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GMX GmbH
Vertical: Internet Service Provider
Intelligent Assistance Just a Mouseclick Away
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tele.ring
Vertical: Mobile
“Slim down and shape up” Artificial intelligence brings more efficiency to the tele.ring customer service
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"In some areas, productivity shot up as much as 100%."Michael Lang, Head, Service Center, 1&1 Internet Service GmbH
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"With MailMinder our staff achieved productivity gains of approximately 30%… We are planning to also deploy MailMinder to improve IT support for our more than 300 employees."Stephan Kemper, Head, Customer Services and Support, ImmobilienScout24
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"Living-e's MindSet technology is the basis for the now automated, extremely efficient processing of customer responses to our product sample marketing campaigns. The previously manual processing of each fax response took about 2 minutes. Now, the same task is done in just a few seconds. In other words, our processing productivity increased by more than 1,000 percent..."Gisela Stein, Medical Director, RosenPharma (A pharmaceutical company of the MIP Group)
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