Services
The Service and Support division is your central partner for all matters concerning the implementation of our products and solutions within your company.
We support the entire project life cycle from solution definition in Presales to Consulting on the efficient use of our products in your company and their adaptation and integration through our Professional Services. After successfully going live, you also have our committed expert Support engineers at your disposal.
Presales:
How does the application fit into your infrastructure? How do we deploy effect processes to enhance customer service and reduce costs? How will the project be delivered?Our experienced consultants work out answers to all these questions together with you during the presales phase, and so provide you with the protection you need for your project and investment.
Consulting
By introducing our solutions, many clients are able to optimise their existing processes. You too can benefit from the experience that our highly capable consultants have gained from numerous successful projects in a wide range of industries and different sized companies. In addition, our orientation towards international best practice approaches assures the efficient introduction of our solutions through professional project management.
Professional Services
Process optimisation through automation! Better service through maximum data topicality! Data consistency beyond system limits! These are just a few of the benefits that can be achieved by integrating our applications and solutions into your existing infrastructure. With our Professional Services division, we develop solutions in cooperation with you that are tailored to meet your individual requirements – without losing sight of the efficiency of the solution.
Support
Our friendly team of technical professionals at our Support Centre will be only too pleased to offer you help and advice. Fast and solution-orientated action is a central feature of the service we provide.
Launch MailMinder Demo
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"Living-e's MindSet technology is the basis for the now automated, extremely efficient processing of customer responses to our product sample marketing campaigns. The previously manual processing of each fax response took about 2 minutes. Now, the same task is done in just a few seconds. In other words, our processing productivity increased by more than 1,000 percent..."Gisela Stein, Medical Director, RosenPharma (A pharmaceutical company of the MIP Group)
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"The entire implementation process of MailMinder was completed within 4 weeks. Already on our first day going live we processed the same amount of e-mails in half the time. We doubled our productivity with regard to e-mail processing."Achim Weiss, Head, Technology and Development, GMX
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"In some areas, productivity shot up as much as 100%."Michael Lang, Head, Service Center, 1&1 Internet Service GmbH
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