Financial Services

Major banks and insurance companies are finding that MailMinder brings the order and manageability to the frequently chaotic process of responding to customer (and other third party) communications. Because MailMinder handles all communications channels, our financial services customers are more responsive and knowledgeable about what communications are coming in, what the most popular requests are, and more importantly, who responded to often high-value, transactional contacts and in what timeframe.

Telecommunications

Telecoms companies have enormous support needs. Because customers can often change providers at the slightest whim, telecoms providers need to provide rapid, accurate, and more personable services. Before Living-e,this spelled labour-intensive, manual processing of increasing request volumes, which is expensive, inconsistent, and overhead-laden. Living-e’s software enables telecoms providers to provide the kind of world-class customer support that retains and delights customers while they reduce operational costs.

Internet Service Providers (ISPs)

ISPs often must handle continually growing volumes of thousands of emails, SMS messages, letters, faxes, and other communications every day. Without some kind of automation the process is highly manual, chaotic, hard to monitor, difficult to manage, and costly. Knowing the costs of handling a single message can be difficult, and proving that you are meeting specific SLAs impossible. Semantic Enterprises handle this problem with ease; customers (and other third parties) get more personable information they need quickly, and the ISP is able to precisely monitor costs, processing times, and report on SLAs.

Retail

E-tailers need to be highly responsive and extremely accurate, or online shoppers have a multitude of online store alternatives to turn to. The problem has always been that response time and accurate responses have frequently been at odds with each other. MailMinder addresses this problem by integrating seamlessly with the other e-business infrastructure. Not only will enquiries on (for instance) availability be up-to-date, but the recipients of the response emails won’t know they were generated by machine. Being a Semantic Enterprise enables you to reduce costs while you improve customer service and increase sales and profits.